Wednesday, June 20, 2007

Well Done FGW

Apparently there was a monumental thunder storm in the Bristol area last night around 6pm. Which is strange because 12 miles away in Bath there was not. The weather this week has been strange, hasn't it?

This storm caused (so the Chinese whispers at the station would have me believe) flooding and signal problems in the Severn Tunnel.

"The 06:56 to Swansea will terminating at Bristol Temple Meads."

So how do we get to Cardiff? I ask the train dispatcher. "They might lay taxis on for you. Go to Bristol and they'll deal with you there." He said washing his hands of the problem.

"Will passengers for South Wales please report to the Customer Service Desk on platform 3, for details of road transport to South Wales."

We do, we're split up into groups of four and given vouchers for taxis to Newport. Presumably buses are very difficult to get at short notice this time of the morning due to the school run.

Incredible efficiency from FGW, but it has occured to me that had this been a broken down train or something else that was FGW's fault, they might not have been so quick to splash the cash on quickly getting people across the border. They will, presumably claim these expenses back from Network Rail.

Still, it's nice to report good customer service occasionally.

Though I still have to get home yet.

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