As you'll no doubt already be aware, I have a problem with First Great Western. They are not capable of running the service they are supposed to provide. We are halfway through this week and my delays already total more than an hour.
My problem is not generally with FGW front-line staff (though occasionally it is), my gripe is mostly with the appalling management who havn't a clue how to efficiently run a railway. In fact they can't be trusted to do most things.
Below is a picture I took at Bath Spa station on Saturday in the ticket office. The office is partly closed at the moment for refurbishment and this poster, signed by Ian Monks the station manager, apologizes for the inconvenience caused during the refurbishment. This poster sums up fantastically so many things about FGW.
Now anyone can make a typo. Though even the most basic proof-reading by a person of limited intelligence should spot this one before printing. What's worse though, is that having spotted this mistake after printing, you'd have thought Ian Monks would have been quite embarrassed and taken the poster down and printed another. But no, it's just neatly crossed out and corrected with a biro, so that everybody has their attention is drawn to how stupid it is. Nice.