Hidden Charges

I went to book some train tickets for this weekend on the trainline.com. There are a series of hidden costs; First you have to uncheck the boxes for optional travel insurance from Columbus at the riduculous cost of £1 per journey. This cost is ridiculous because you have to be delayed by four hours before you can claim anything, and you'll be covered by your household/travel insurance for most of it anyway.

Then you move on to the payment screen. There is a £1 charge for postage. Fair enough, that's a bit steep for an envelope and stamp, but cheaper than most ebay sellers. But what if I'm prepared to collect the tickets myself? Well then you pay a £1 ticket arrangement fee. WTF! This fee wasn't applicable when they were being posted, but now I'm doing all the leg work myself there's a different charge. Effectively this £1 is a trainline.com tax. But their taxes to not stop there.

Next there is a £2.50 Credit Card fee. Why is this? There is no charge for debit cards, so why credit cards? Unusually I'm not being facetious, I am genuinely interested if there is a real reason for this. But I doubt there is an argument that can stand up in the face of the fact that you will not be charged a credit card fee if you buy the tickets in person from the counter.

I am fully aware that the trainline is not the only company to do this. Another pet peeve of mine is Odeon cinemas. They charge a 50 pence "card handling fee", again a totally nonsense charge that you do not pay if you turn up in person. However this charge is made all the more nonsensical when despite it's implication that it is for handling the payment, it is charged per ticket. 4 tickets, one payment, but four card handling fees. Hmmm.

I'm sure that the costs companies more to sell tickets in person that via automated call centres, or on the internet, so it would be understandable to pay a premium for the personal service, but to pay more for the cheaper service is a nonsense.

Anyway, I decided I was not going to pay a £3.50 tax to buy my tickets on line, so I decided I would get them in person at Bath Spa station on my way home. I arrived at 7.30 and there were two windows open at the ticket office. Both were devoid of customers. However I was told that I could only buy tickets for that day. Or tomorrow. But not Saturday. Why not? Apparently the advance ticket windows are only open until 7 pm. It used to be that then one of the windows would become "All Tickets", but now there is no room for flexibility. Even when there are two people serving, and just one person to serve.

I suppose they want people to go on-line and pay the outrageous tax.

Silicon Heaven and Body Odour

Well I made a piss-poor attempt at NaBloPoMo. If you were waiting with baited breath for my uninteresting ramblings then I can only apologise.

I’m gonna have another crack at writing more often on here. My life has settled down into something resembling normality following the hectic-ness of organising a wedding (more about that in a moment) followed by Christmas and a well-deserved break on Honeymoon in a remote cottage in Devon.

And then a couple of weeks ago, I also finally got a fully functioning internet connection at home. After months of intermittent service and intermittent complaining to Tiscali, it turned out not to be my ISP’s fault. Rather it was my own fault. After years of being kicked from the socket and knocked from it’s desk the many times, my modem had finally gone to meet it’s maker in silicon heaven (it’s where all the calculators go). So armed with a replacement I was forced to phone Tiscali and ask them to ramp up my speed again (they’d slowed it to snail’s pace in order to try and identify the problem on the line), and voilà! I’m on line again.

So the wedding, I suppose I should say something about that, it is after all, a pretty unique day. I probably could have dedicated an entire blog to the stress and shenanigans involved in organising a wedding. Everything went pretty well though, the only thing we had to complain about was the incredibly bad B.O. of our driver. It really was bloody disgusting.

Rude Companies

A and I are getting married later this year. It's not going to be a massively lavish do, but with all our friends there it's gonna be one pretty sweet party.

Given there are more than 6 months to go, we are pretty organised too; we've booked the church, hall & caterers, A has found her dream dress under budget (best not to ask what the budget was though!) and I have nearly nailed down the bestest student band in the world to play at the reception.

Hopefully it's plain sailing all the way now. Just filling in around the edges, if you will. So last week my job was to try and find a company to set up and run a bar at the venue.

A and I are both fans of real ale and we had hoped to have one of the local breweries run the bar for us, so that we could show off the best local ales to our guests. So imagine my joy when walking home from the station last week I spotted an Abbey Ales van driving through Bath, with the slogan "Mobile Bars - We Bring The Beer To You" (or something to that effect) written on the side. Woo Hoo - I'm in luck here, and I don't even need to dig out the yellow pages.

Next day I rattled off an e-mail with my details asking how much they charge for their services. Hoping that all breweries ran the same service I also fired off an enquiry to Bath Ales, who, in my humble opinion brew superior beers to Abbey ales, and would be my first choice beverage provider.

Two days past and I heard nothing. So I consulted the yellow pages and fired off e-mails to four more companies, this time specialists in providing bars at, what would otherwise be, dry social events.

That was last Thursday, and I've heard diddly-squat from them too.

Six companies; none of whom have even the courtesy to e-mail me back and say "Sorry we can't help you". How do businesses survive if they don't even reply to enquiries from people offering to pay for their services?

I know you always get a much more satisfactory answer from actually phoning people and speaking to them, as e-mails are very easy to ignore, but this is the 21st century, people expect to get replies to e-mails. It's just rude not to.

Pictures from flickr.com