Tuesday, May 01, 2007

Rude Companies

A and I are getting married later this year. It's not going to be a massively lavish do, but with all our friends there it's gonna be one pretty sweet party.

Given there are more than 6 months to go, we are pretty organised too; we've booked the church, hall & caterers, A has found her dream dress under budget (best not to ask what the budget was though!) and I have nearly nailed down the bestest student band in the world to play at the reception.

Hopefully it's plain sailing all the way now. Just filling in around the edges, if you will. So last week my job was to try and find a company to set up and run a bar at the venue.

A and I are both fans of real ale and we had hoped to have one of the local breweries run the bar for us, so that we could show off the best local ales to our guests. So imagine my joy when walking home from the station last week I spotted an Abbey Ales van driving through Bath, with the slogan "Mobile Bars - We Bring The Beer To You" (or something to that effect) written on the side. Woo Hoo - I'm in luck here, and I don't even need to dig out the yellow pages.

Next day I rattled off an e-mail with my details asking how much they charge for their services. Hoping that all breweries ran the same service I also fired off an enquiry to Bath Ales, who, in my humble opinion brew superior beers to Abbey ales, and would be my first choice beverage provider.

Two days past and I heard nothing. So I consulted the yellow pages and fired off e-mails to four more companies, this time specialists in providing bars at, what would otherwise be, dry social events.

That was last Thursday, and I've heard diddly-squat from them too.

Six companies; none of whom have even the courtesy to e-mail me back and say "Sorry we can't help you". How do businesses survive if they don't even reply to enquiries from people offering to pay for their services?

I know you always get a much more satisfactory answer from actually phoning people and speaking to them, as e-mails are very easy to ignore, but this is the 21st century, people expect to get replies to e-mails. It's just rude not to.

Pictures from flickr.com


Eisor said...

Congrats on the wedding! How lovely! I'll send you some napkin rings or something.

whistleblower said...

Congratulations, Billyo! It's good to see someone making a commitment. It seems to have gone out of fashion, but if you love someone what better way of showing it than giving yourself wholeheartedly. Well done. I hope you both get everything you deserve (...in the nicest possible way!).

I love a good wedding, I do. (The present Mrs Whistleblower is the third in the series!) But you would have liked my second wedding because the reception was in the garden of our local pub (it was June). The Hop Pole at Limpley Stoke. Beautiful setting, a lady folk singer for music, kicking off our shoes and sitting on the grass with all our friends. All the beer you could want and all the locals were there as well.

She buggered off with somebody else eventually, but it was a damned good wedding!

Billyo said...

Eisor and Whistleblower, thanks for the messages.

I too love a good wedding. Am gutted I have invites to two weddings on the same day this month (at opposite ends of the country), then nothing lined up for the rest of the summer.

They are like Trains between Bristol and Bath on the new timetable!! ;-)

Ian said...

It seems as though the beer companies are adopting the service ethic of a far-too-important bar person who sees that you are waiting at the bar but then chooses to blank you....perhaps these companies are in the 21st century and that this is just the contemporary form of being ignored at the bar.

I guess if your emails regarded something like insurance then you'd quickly give up.....as it is, when the subject is beer, persistence is mandatory. What will you do if the only reply you get is from the makers of skol?

Billyo said...

What will you do if the only reply you get is from the makers of skol?

Then everyone will drink lots of wine :-)